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A question about your delivery?
Our team replies by phone, e-mail or through the assistant.
What our customers say.
Tracking on the map changes everything: I know exactly where my shipment is.
Notifications arrive at the right time. No more calling to find out.
Clear interface and responsive support. It's exactly what I was looking for.
Frequently asked questions.
Where can I find my tracking number?
It starts with “TRK-” and is given to you when your parcel is picked up.
What does “Awaiting customs clearance” mean?
Your shipment has arrived in the destination country and customs authorities are checking the documents. This stage can last from a few hours to a few days.
Can I change the delivery address?
Contact us as soon as possible by chat or the Contact page: we will review the request depending on how far the shipment has progressed.
Is the displayed position live?
Position and status are updated throughout the journey by our team. This demo platform uses simulated tracking.
Waiting for a parcel?
Enter your tracking number and see its progress.